Frequently Asked Questions

You can reserve online through our Book Now page, which uses our secure Limo Anywhere reservation system, or call (202) 609-9811 anytime. We're available 24/7. For tours and weddings we recommend booking at least 1-2 weeks ahead; for cherry blossom season, 4+ weeks ahead.

For airport pickup within an hourly chauffeur booking or private tour, 24-48 hours ahead is usually fine. For tours, weddings, and special events, book 1-4 weeks ahead. Cherry Blossom season (late March to mid April) and prom/graduation seasons fill up earliest. We recommend 4-6 weeks ahead during peak periods.

Yes. Call us up to 24 hours before pickup and we'll adjust pickup time, dropoff, vehicle, or itinerary at no charge. Changes within 24 hours are accommodated when possible but may incur a fee.

You get a confirmation right away, and dispatch calls the day before your trip to reconfirm the pickup point and, for tours, the stops that matter most to you. The route arrives planned and still flexes on the day, so nothing is left to chance.

For tours and special events we typically take a credit card on file at booking and charge the balance after the trip. Wedding bookings may require a partial deposit. We'll confirm the exact terms when you reserve.

Cancellations made 48+ hours before pickup are fully refundable. Within 48 hours, a partial cancellation fee applies. Within 6 hours of pickup, the full reservation amount is charged. Wedding and large-group bookings have separate terms confirmed at booking.

Our most popular tours are 3-4 hours. Half-day tours run 4-5 hours, full-day tours 7-8 hours, and combo tours (Mount Vernon + Arlington, Gettysburg) up to 10 hours. Custom itineraries can be any length. We charge by the hour.

Absolutely. Every tour we offer is fully customizable. Add stops, drop stops, change pickup time, extend duration. Just tell us your priorities and we'll plan around them. See our Customize Your Tour package for hourly custom planning.

All Smart Limo Rental tours are 100% private. The vehicle and chauffeur are exclusively yours for the booked duration. We do not run group tours or shared shuttles.

Yes. Our chauffeurs are professional career drivers who know DC well, and they point out the landmarks and share the stories as you drive between stops.

For most first-timers, the 4-hour DC Monuments Tour or the Welcome to DC Half-Day tour covers the full monument circuit: 11 walk-up stops from the U.S. Capitol and the White House to the Lincoln Memorial, including the Washington Monument and the Tidal Basin and war memorials, with the chauffeur narrating more landmarks along the way. If you have a full day, the Welcome to DC Full Day adds Arlington National Cemetery, the Iwo Jima and Air Force memorials, and Georgetown.

All three: Reagan National (DCA), Dulles International (IAD), and Baltimore-Washington International (BWI). We also serve Manassas Regional (HEF) and Leesburg Executive (JYO) for private aviation.

We track every flight in real time using your flight number. If your flight is delayed, we adjust pickup automatically. No calls, no extra charge. Just send us your flight number when you book.

Yes. We offer meet-and-greet service for all airports at no extra charge for international arrivals at IAD. The chauffeur waits at the international arrivals area with a name sign. For domestic arrivals at DCA/IAD/BWI, curbside pickup is standard, but we can do meet-and-greet on request.

For DCA: 90 minutes before domestic departure. For IAD or BWI: 2 hours for domestic, 3 hours for international. We add 15-30 minutes during DC rush hour. We'll recommend a specific pickup time based on your flight when you book.

Bride and groom transport, bridal-party shuttles, parent and VIP guest transport, photo-stop tours between ceremony and reception, and getaway-car service. We can build a multi-vehicle plan for the whole wedding party. Decorated vehicles (just-married signs, ribbons) are included on request.

Yes. Stretch limousines, party buses, and Sprinter vans are all available for prom, graduation, and quinceañera. Parents must sign a no-alcohol policy for under-21 passengers. We require all minors to be picked up and dropped off at residences (not bars or party venues).

Yes. We coordinate fleet bookings of 2-10+ vehicles for conferences, off-sites, embassy events, and corporate roadshows. A dedicated coordinator manages all vehicles. Ask about our corporate account program for recurring needs.

For tours and hourly bookings, pricing is based on the vehicle and reserved time. Airport pickup is part of a private tour or hourly chauffeur booking, with the price confirmed before you reserve. Weddings and special events receive a custom flat package.

Gratuity is optional and not included: tip your chauffeur directly, or call dispatch and we'll add it to your card. The industry-standard tip is 18-20% of the trip cost.

All major credit cards (Visa, Mastercard, Amex, Discover) through our secure Limo Anywhere booking system. For corporate accounts we also offer net-30 invoicing. Cash is accepted for gratuity but not for the base trip charge.

No. Smart Limo Rental never uses surge pricing. The rate quoted at booking is the rate you pay, even during cherry blossom season, prom weekend, or holiday rushes. This is a key reason corporate and wedding clients book us instead of rideshare.

Executive Executive Sedan (Mercedes-Benz or Mercedes-Benz S-Class), Executive SUV (Cadillac Escalade or Chevrolet Suburban), stretch limousine, Mercedes Sprinter van, executive mini bus (22 to 32 passengers), Hummer limo, and luxury motor coach. See our Fleet page for full details, photos, and capacity for each.

Our chauffeurs are professional career drivers, not gig contractors. Most have driven for us 5 or more years, part of a company with 20+ years on DC-metro roads, and they complete defensive-driving and customer-service training. They know the city: the shortcuts, the parking, and the timing.

All Smart Limo Rental vehicles are 100% non-smoking and non-vaping. A cleaning fee applies if this policy is violated. Open alcohol is permitted in stretch limousines and Sprinters for adult passengers when no minors are present, in compliance with DC, MD, and VA law.

Yes. We provide forward-facing and booster car seats on request at no charge. Mention you need one when booking and confirm 24 hours ahead so the chauffeur arrives prepared. Rear-facing infant seats are also available with advance notice.

Our standard fleet is not wheelchair-accessible. We can arrange a wheelchair-accessible Sprinter through a partner operator with 48+ hours' notice. Please call to discuss specific accessibility needs.