Smart Limo Rental ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit smartlimorental.com or book a transportation service with us, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly when you:
- Submit a quote request, contact form, or newsletter signup (name, email, phone, message).
- Make a reservation through our Limo Anywhere booking system (name, billing address, email, phone, flight number, pickup/drop-off locations, payment card details, booking notes).
- Call us. We may take notes about your trip requirements.
We also collect limited information automatically when you visit our website:
- Standard server logs (IP address, browser type, pages visited, referrer).
- Cookies and analytics events from Google Analytics 4 to understand traffic patterns.
- Microsoft Clarity heatmap data (no keystroke or password capture).
How We Use Your Information
- To provide the transportation service you booked.
- To communicate with you about your reservation, changes, or follow-ups.
- To process payments through our PCI-compliant payment processor (Limo Anywhere / Stripe).
- To improve our website and services through aggregated, non-identifiable analytics.
- To comply with legal obligations such as tax and regulatory reporting.
Payment Information
Payment card details are processed directly by our certified payment partners. We do not store full payment card numbers on our servers. Last-four digits and expiration dates may be retained by the booking system for receipt and dispute purposes.
Sharing Your Information
We do not sell your personal information. We share it only with:
- Our chauffeurs and dispatchers, to deliver the trip you booked.
- Our booking system provider (Limo Anywhere) and payment processor.
- Law enforcement, when legally required.
Cookies & Tracking
We use first-party analytics cookies (Google Analytics 4, Microsoft Clarity) to measure site traffic and improve user experience. You can opt out by enabling Do Not Track in your browser or installing the Google Analytics opt-out browser add-on.
Your Rights
You may request a copy, correction, or deletion of your personal data by emailing info@smartlimorental.com. We respond within 30 days. Some retention is required for tax and legal reasons (typically 7 years for completed bookings).
Data Security
We use SSL/TLS encryption for all data in transit, including the booking and payment forms. Access to customer data is restricted to staff who need it to provide the service.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. Bookings involving minors must be made by a parent or guardian.
Changes to This Policy
We may update this Privacy Policy occasionally. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by a notice on this page.
Contact
Questions about this policy? Email info@smartlimorental.com or call (202) 609-9811.